Discover how CPaaS continues to grow as CX digitalization accelerates and enterprise adoption drives market interest

As the COVID-19 outbreak surged globally in the beginning of 2020, digital channels saw immense growth across industries. Digitalization of the customer experience (CX) proved to be pivotal to business continuity and ultimately, organizational success. 451 Research's M&A KnowledgeBase and Market Monitor, explore how increased enterprise adoption will drive M&A activity and venture funding for communications PaaS (CPaaS) – a disruptive model for delivering business communications – in the next five years.

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Read this guide to learn:

  • How CX digitalization is accelerating CPaaS adoption
  • Why CPaaS is driving M&A
  • What venture funding is fueling market growth